Our values
Real PCS was established by Sarah-Marie Smith and Jo Carr to provide a real person centred alternative to the increasing Corporate takeover of the care market. Real PCS is a genuine local business, not a franchise or subsidiary.
As directors of Real PCS we are committed to ensuring that people receive a safe & reliable service which always puts people first. Individual choice & control will never be compromised in the name of corporate or shareholder priorities. We know the people we support and routinely work ‘hands on’ alongside the wider staff team.
FOCUS
We aim to provide a service focussed on the Service User. We aim to provide personal care and support in ways which have positive outcomes for service users and which promote their active participation.
FIT FOR PURPOSE
We examine our operations constantly to ensure that we are successfully achieving our stated aims and objectives. We welcome feedback from our service users and their friends and relatives.
WELFARE OF OUR SERVICE USERS
We aim to provide a package of care for each service user that contributes to their overall personal healthcare needs and preferences. We will co-operate with other service providers and professionals to help to maximise each service users independence and to ensure, as fully as possible, their maximum participation in their community.
PERSON CENTRED SUPPORT
We will get to know each service user we support as an individual and provide a service which is unique to them. We will not ask service users to fit into a defined style of service delivery and will work with each individual and their chosen representatives to ensure that care and support is built around a persons preferences.
ASSESSED NEEDS
Before we provide services we ensure that a potential service users needs and preferences are thoroughly assessed. We aim to ensure that the care Real PCS provides meets the assessed needs of each service user, that needs are re-assessed frequently and that the care and support provided has the flexibility to respond to changing needs or requirements.
QUALITY SERVICE
We are whole-heartedly committed to providing a high standard of service and to continually improve the level of care that we offer.
QUALITY SKILLED WORKFORCE
Standards for our managers and staff are based on the national occupational standards for the care industry. We pride ourselves on the quality of our workforce.
In Home Care
We offer specialist in home care for young and elderly people. Our staff are highly trained, qualified and experienced in providing special care and support, and on hand to guide you though the in home care services we have available.
Domiciliary Care
With domiciliary care, you or your loved one can continue to stay in the place you feel most comfortable – at home. We provide ongoing support that’s completely built around your needs and routines.
Dementia Care
We offer specialist care for people who have dementia. Our staff are highly trained, qualified and experienced in providing special dementia care and support.
We have hand picked our staff for their knowledge, skills, caring attitudes and their experience in providing person centred care. Real PCS have introduced a Dementia Champion accreditation to qualifying carers and Managers who have completed the necessary training to deliver quality support and care.